Interactive IVR Simulation Software

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performanceAgents’ Simulator offers the ultimate opportunity for applicants and/or employees to engage in like-live practice, without risking precious business relationships!

performanceAgents’ Simulator is a unique multimodal, interactive, computer-driven system designed specifically to address the needs of the contact center industry. 

Once we’ve documented your call flow and understood the agent and prospect interaction of a given call type, we program the system with a customized simulation. The computer plays the role of the customer or prospect, complete with scripting, screen shots, even coaching and feedback. 
Using finely-tuned speech recognition capabilities, performanceAgents’ Simulator can listen to what the agent says, and then make the most appropriate verbal responses.

Now agents can practice a variety of realistic call handling scenarios. They can safely interact in an environment simulated to mirror the equipment, applications and people that they will interact with in real-time.

performanceAgents’ Simulator can impact your educational efforts in several ways:

• Existing employees can take the Simulations as refresher training, or remedial training
• Applicants can demonstrate their capabilities before you make an offer of employment
• New Hires can practice realistic simulations without risking relationships - and shorten their time-to-proficiency

Whether your team is providing service, support, sales, data entry, or surveys, performanceAgents’ Simulator can add an impressive extension to your screening and internal education efforts.

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